Privacy Policy — How bq33 Protects Your Data

1. Information We Collect

When you register for and use a bq33 account, we collect personal information that is necessary to provide our services securely and in compliance with responsible gaming obligations. The categories of data we collect are set out below.

1.1 Registration Data

When you create a bq33 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to verify your identity, comply with our age verification obligations, and communicate with you regarding your account.

1.2 Identity Verification (KYC) Data

Prior to processing your first withdrawal, bq33 is required to verify your identity. For players in Bangladesh , we may request a copy of your National Identity Card (NID), passport, or driving licence. We may also request supporting documentation such as a utility bill or bank statement to verify your address. These documents are stored securely and are processed solely for identity verification and fraud prevention purposes.

1.3 Financial Transaction Data

We collect records of all deposits and withdrawals made through your bq33 account, including transaction amounts, timestamps, and the payment method reference identifiers associated with your bKash, Nagad, Rocket, or Upay transactions. We do not store your full mobile banking PINs, passwords, or complete account credentials for any third-party payment service.

1.4 Gaming Activity Data

bq33 maintains records of your gaming and betting activity on the platform. This includes game sessions, wager amounts, outcomes, and any bonus activity associated with your account. This data is used to administer your account, investigate disputes, enforce responsible gaming controls, and improve the quality of our platform services.

1.5 Technical and Device Data

When you access bq33, we automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, and access timestamps. This data is used for security monitoring, fraud prevention, and aggregate analytics to improve platform performance.

1.6 Communications Data

If you contact bq33 customer support by email or live chat, we retain records of that correspondence. This includes the content of your messages, timestamps, and the support agent's responses. These records are used to resolve your queries, train support staff, and maintain a history of account interactions.

2. How We Use Your Data

bq33 uses the personal data we collect for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purposes described in this Privacy Policy.

2.1 Account Administration

Your registration and identity data is used to create and maintain your bq33 account, verify your identity, process deposits and withdrawals, and ensure that your account accurately reflects your gaming activity and balance. Without this data, we are unable to provide our services to you.

2.2 Security and Fraud Prevention

Technical and device data, together with transaction records, is used by bq33's security systems to detect and prevent fraudulent activity, money laundering, unauthorised account access, and other forms of platform abuse. Where our systems identify suspicious activity, your account may be temporarily suspended pending investigation.

2.3 Responsible Gaming Compliance

Gaming activity data, together with account registration data, is used to monitor player behaviour for indicators of problem gambling and to enforce self-exclusion requests, deposit limits, and cooling-off periods set by you or applied by our responsible gaming team. bq33 takes its responsible gaming obligations seriously and uses data to protect vulnerable players.

2.4 Customer Support

Communications data and account history are used by our support team to respond to your queries, resolve disputes, and provide accurate assistance. Support staff access only the data necessary to handle your specific request.

2.5 Marketing Communications

Where you have consented to receive promotional communications, bq33 may use your email address and mobile number to send you information about bonuses, seasonal promotions (including those tied to BPL, IPL, Eid, or Pohela Boishakh), and new features on the platform. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawing marketing consent does not affect the lawfulness of any processing already carried out.

2.6 Platform Analytics and Improvement

Aggregated and anonymised technical and gaming activity data is used to analyse platform usage patterns, identify areas for improvement, test new features, and optimise the overall player experience. This analysis does not involve identifying individual players and is used solely for internal product development purposes.

3. Data Sharing & Third Parties

bq33 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share data only with carefully selected service providers and where required by law, as described below.

3.1 Payment Processors

To facilitate deposits and withdrawals, bq33 shares necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, and Upay. These providers receive only the minimum data required to process your transaction and are contractually bound to handle your data in a secure and confidential manner.

3.2 Game Providers

The games available on bq33 are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, certain session data — such as a session token and game activity records — may be transmitted to the relevant provider to facilitate gameplay and calculate outcomes. Game providers are not provided with your full personal profile.

3.3 Identity Verification Services

bq33 may engage third-party identity verification providers to assist with KYC checks. Where such providers are used, your identity documents and personal details are shared solely for the purpose of verifying your identity and are not retained by the verification provider beyond the period necessary to complete the check.

3.4 Legal and Regulatory Disclosures

bq33 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or binding regulatory directive. In such cases, bq33 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permitted, notify you of such disclosure.

3.5 Corporate Transactions

In the event that bq33 undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by bq33 may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified of any change in the controller of your personal data and the applicable privacy terms will be updated accordingly.

4. Cookies & Tracking Technologies

bq33 uses cookies and similar tracking technologies to ensure that our platform functions correctly, to remember your preferences, and to understand how players interact with our services. This section explains the types of cookies we use and how you can manage them.

4.1 Essential Cookies

These cookies are strictly necessary for the bq33 platform to operate. They enable core functions such as maintaining your login session, preserving your account settings across pages, and ensuring that security mechanisms function as intended. Essential cookies cannot be disabled without impairing the functionality of the platform.

4.2 Analytics Cookies

bq33 uses analytics cookies to collect aggregated data about how players navigate and interact with the platform. This information is used solely to improve platform performance and user experience. Analytics data is anonymised and does not identify individual players. You may opt out of analytics cookies by contacting our support team.

4.3 Preference Cookies

Preference cookies allow bq33 to remember choices you have made on the platform — such as your preferred language setting or display preferences — so that your experience is consistent across sessions. These cookies do not track your activity outside of bq33.app.

4.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically configure your browser to block all cookies, to alert you before a cookie is set, or to delete cookies after each session. However, disabling essential cookies may prevent you from accessing certain features of your bq33 account. Instructions for managing cookies are available in the help documentation of your specific browser.

5. Data Retention & Storage

5.1 Retention Periods

bq33 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Account registration data, KYC documents, and transaction records are retained for a minimum of five years following the closure of your account to satisfy anti-money laundering record-keeping obligations. Gaming activity logs are retained for a period of three years following your last login.

5.2 Data Storage Location

bq33 stores player data on secured servers. All data is protected by industry-standard security measures including SSL/TLS encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel who require that access to perform their job functions, and is subject to strict access controls and audit logging.

5.3 Data Deletion

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised. Where data is anonymised rather than deleted, it cannot be used to identify you and may be retained for aggregate statistical analysis purposes. You may request the deletion of your personal data at any time; however, where we are required by law to retain certain records, we will inform you of the data that must be kept and the reason for its retention.

6. Your Rights as a Player

As a player on bq33, you hold a number of rights in relation to the personal data we hold about you. We are committed to facilitating the exercise of these rights promptly and transparently.

6.1 Right of Access

You have the right to request a copy of the personal data bq33 holds about you. Upon receiving a valid access request, we will provide you with a summary of your data, the purposes for which it is processed, and the categories of third parties with whom it has been shared. Access requests will be fulfilled within 30 calendar days of receipt.

6.2 Right to Rectification

If any personal data held by bq33 is inaccurate or incomplete, you have the right to request its correction. You may update certain account details directly through your account settings, or by contacting our support team at [email protected]. We will action correction requests promptly upon verification of your identity.

6.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent and no other lawful basis applies, or where you object to processing based on legitimate interests. This right is subject to our obligation to retain certain data under applicable law, as described in Section 5.

6.4 Right to Restrict Processing

You may request that bq33 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and a determination is pending. Where processing is restricted, we will continue to store your data but will not process it further without your consent, except as permitted by law.

6.5 Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, bq33 will cease processing your data for marketing purposes without delay. You can exercise this right by contacting [email protected] or by following the opt-out instructions included in any marketing communication you receive from us.

6.6 Exercising Your Rights

To exercise any of the rights described in this section, please contact bq33 at [email protected]. To protect your privacy and security, we will verify your identity before processing any request. We will not charge a fee for handling rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

7. Data Security Measures

bq33 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

7.1 Encryption

All data transmitted between your device and bq33.app is encrypted using Transport Layer Security (TLS) with a minimum of 128-bit encryption. Data stored on our servers is protected using AES-256 encryption at rest. Payment transaction data is handled in accordance with strict data minimisation principles and is never stored in an unencrypted format.

7.2 Access Controls

Access to player data within bq33's internal systems is restricted on a strict need-to-know basis. Staff are granted access only to the data required to perform their specific job function. All internal data access events are logged and subject to regular audit review. Staff with access to sensitive player data are subject to confidentiality obligations as a condition of their employment.

7.3 Incident Response

In the event of a data security incident that poses a risk to the rights and freedoms of affected players, bq33 will take immediate steps to contain and assess the breach. Where required, affected players will be notified of the nature of the incident, the categories of data involved, and the measures taken to mitigate the impact, within a reasonable timeframe following the discovery of the incident.

7.4 Your Role in Security

While bq33 takes extensive measures to protect your data, the security of your bq33 account also depends on the strength and confidentiality of your login credentials. You are responsible for choosing a strong, unique password, keeping your credentials confidential, and notifying bq33 immediately if you suspect any unauthorised access to your account. bq33 will never ask for your password via email or live chat.

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

bq33 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the revised policy on this page with an updated effective date. For significant changes that affect the way we handle your personal data, we will notify active account holders by email or through a notice on the bq33 platform prior to the changes taking effect. Your continued use of bq33 following the publication of a revised Privacy Policy constitutes your acknowledgement of those changes.

8.2 Contacting bq33 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bq33 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Support Email: [email protected]

Business Email: [email protected]

Response hours: 24/7 for urgent account matters. Standard queries are addressed within 2–6 hours. All times are Bangladesh Standard Time (BST, UTC+6).