Responsible Gaming at bq33 — Play Smart, Stay in Control

1. Our Commitment to Safe Play

bq33 believes that responsible gaming is not a box-ticking exercise — it is a core part of how we operate. Since our launch, we have invested in tools, staff training, and platform features specifically designed to promote healthy gambling behaviour among our players in Bangladesh and to protect those who may be at risk of developing gambling-related harm.

We operate on the principle that gambling is, and should remain, a form of entertainment. The platform is designed so that players can set their own boundaries and maintain control over their activity at all times. Our responsible gaming tools are built directly into the account management system — they are not hidden away or hard to find. Every registered player can access them from their account settings or by contacting our support team.

bq33 will never attempt to discourage players from using responsible gaming tools. We will never remove deposit limits without a mandatory cooling period, and we will never override a self-exclusion request. Players who self-exclude will not receive promotional marketing materials during their exclusion period. Our responsible gaming policies apply equally to all players regardless of their bet history or VIP status.

2. Age Restriction & Underage Protection

bq33 operates a strict 18+ policy. Gambling of any kind — including sports betting on cricket, BPL, IPL, T20 World Cup fixtures, and all casino games — is permitted only for adults aged 18 and above. We do not knowingly allow any person under the age of 18 to create an account, deposit funds, or participate in any wagering activity on the platform.

2.1 Age Verification

All new accounts are subject to age verification as part of the Know Your Customer (KYC) process. Before a withdrawal can be processed, players must provide a valid government-issued identity document that confirms they are 18 years of age or older. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. Accounts where age cannot be verified will be suspended pending the submission of valid documentation.

2.2 Protecting Young People

If you share a device with minors, we strongly encourage you to keep your bq33 account credentials private and to log out after every session. You should also consider using your device's parental control tools or third-party filtering software to prevent underage access to gambling websites. bq33 supports the use of internet filtering tools and recommends that parents and guardians take an active role in supervising online activity.

3. Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person affected. Recognising the early warning signs is the first step toward regaining control. The following indicators may suggest that gambling has moved beyond a recreational activity and is becoming problematic.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use the responsible gaming tools available in your bq33 account or to contact our support team. You do not need to be in crisis to ask for help — reaching out early leads to better outcomes.

4. Responsible Gaming Tools

bq33 provides a comprehensive set of responsible gaming tools that are available to every registered player at no cost. These tools are designed to give you meaningful control over your gaming activity and to help you stay within the boundaries you set for yourself.

4.1 How to Access Your Tools

All responsible gaming tools can be accessed through your account settings panel after logging in to bq33. Navigate to the "Responsible Gaming" section of your account dashboard to view and configure your current settings. Changes to limits and exclusion settings can also be requested by contacting our support team directly at [email protected], available 24 hours a day, 7 days a week.

4.2 How Limit Changes Work

bq33 applies an asymmetric policy to limit adjustments in order to protect players. Requests to reduce or tighten any limit (lower deposit limit, shorter session, shorter cooling-off, activate self-exclusion) are processed immediately. Requests to increase or relax any limit are subject to a mandatory waiting period of at least 7 calendar days before the change takes effect. This waiting period is intentional and cannot be waived.

5. Self-Exclusion Options

Self-exclusion is the most comprehensive responsible gaming tool available on bq33. When you self-exclude, your account is locked and you are prevented from logging in, depositing, placing bets, or participating in any gaming activity for the duration of your chosen exclusion period. Self-exclusion is available in the following durations:

• 1 Month — suitable for players who want a short break to reassess their gaming habits
• 3 Months — recommended for players who have noticed early warning signs and want a meaningful period away from the platform
• 6 Months — appropriate where gambling has been causing consistent stress, financial strain, or relationship difficulties
• 1 Year — a longer-term option for players who need an extended break to focus on recovery
• Permanent Exclusion — your account is permanently closed; re-registration attempts will be refused where your identity can be matched

5.1 How to Apply Self-Exclusion

1. Log in to your bq33 account and navigate to Account Settings.
2. Select the "Responsible Gaming" section from the settings menu.
3. Choose "Self-Exclusion" and select your preferred exclusion duration.
4. Confirm your selection. The exclusion is applied immediately and a confirmation email is sent to your registered address.
5. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your preferred duration. Our team will action the request within 30 minutes.

5.2 During Your Self-Exclusion

While self-excluded, you will not receive any promotional emails, bonus offers, or marketing communications from bq33. If you attempt to create a new account during your exclusion period, bq33 will close the new account and return any deposits made. At the end of a time-limited self-exclusion period, your account will not automatically reactivate — you must contact support to reopen your account, and a 24-hour reflection period applies before access is restored.

6. Deposit Limits & Spending Controls

Setting a deposit limit is one of the most practical steps you can take to keep your gambling within a budget you are comfortable with. bq33 allows you to set maximum deposit amounts across three timeframes, and you can set limits on one, two, or all three simultaneously.

Deposit limits apply across all payment methods on your account, including bKash, Nagad, Rocket, and Upay. If a deposit attempt would exceed your current limit, the transaction will be declined and you will be shown your remaining allowance for the current period. Limits are expressed in Bangladeshi Taka (৳) and can be set to any amount above ৳0.

6.1 Loss Limits

In addition to deposit limits, bq33 offers net loss limits — a cap on the total amount you can lose within a given period before further wagers are blocked. Loss limits function in the same way as deposit limits and apply the same 7-day cooling period for any request to raise the limit. You can set a daily, weekly, or monthly loss limit from your account settings.

6.2 Wager Limits

You can also set a maximum single-wager amount, which prevents any individual bet from exceeding a value you have pre-defined. This is particularly useful for players who enjoy high-stakes casino games such as baccarat or roulette and wish to prevent impulsive large bets during a session.

7. Time-Out & Cooling-Off Periods

If you need a short break from the platform without committing to a full self-exclusion, bq33's time-out and cooling-off features give you a flexible middle ground. These tools are ideal for players who feel they are playing too frequently or for too long per session, but who are not ready to close their account for an extended period.

All time-out and cooling-off requests are processed immediately. You do not need to wait for a support agent to activate these features — they can be enabled instantly from your account settings panel. If you experience any difficulty accessing the settings panel, contact [email protected] and a member of our team will apply the restriction to your account within 30 minutes.

8. Getting Help & Contacting Support

If you are concerned about your gambling habits — or those of someone you know — bq33 encourages you to reach out for help. Our responsible gaming support team is available 24 hours a day, 7 days a week. All conversations are treated with complete confidentiality, and our team will never judge you for asking for help.

Beyond bq33's internal support, we encourage players experiencing difficulties to speak with a trusted friend, family member, or professional counsellor. Taking a break from gambling and discussing how you feel with someone you trust is a meaningful and positive first step.

8.1 How bq33 Support Can Help

• Apply deposit limits, loss limits, or session time limits to your account immediately
• Activate a cooling-off period or self-exclusion at your request
• Provide account activity history so you can review your gambling patterns
• Advise on the full range of responsible gaming tools available on the platform
• Signpost general mental health and financial wellbeing guidance

8.2 Contact Our Responsible Gaming Team